Jeff Grillo
About Jeff Grillo
Jeff Grillo is a Senior Customer Success Manager at RingCentral, with a diverse background in customer success and marketing across various organizations. He has held multiple roles in companies such as BlueVolt and Marketing Manchester, focusing on developing customer engagement strategies and managing enterprise accounts.
Work at RingCentral
Jeff Grillo currently holds the position of Senior Customer Success Manager at RingCentral, where he has been employed since 2023. In this role, he is responsible for managing the renewal process for 24 accounts, which generate a monthly recurring revenue of $20,000. He focuses on fostering strong client relationships and implementing strategic negotiation tactics to ensure customer satisfaction and retention.
Previous Experience at BlueVolt
Before joining RingCentral, Jeff Grillo worked at BlueVolt in various capacities. He served as the Customer Success Manager for one year from 2021 to 2022, followed by a brief tenure as Director of Customer Success for four months in 2022. During his time at BlueVolt, he led the customer success team for a SaaS platform that provided online training and continued education for tradespeople. He developed tailored success plans for 50 Enterprise customers, contributing to an annual recurring revenue of $6.5 million.
Education and Expertise
Jeff Grillo studied at Oregon State University, where he earned a Bachelor's degree in Marketing and International Business, with a minor in Pre-Law. He also attended the City University of Hong Kong, focusing on International Marketing. His educational background supports his expertise in customer success management and strategic initiatives within the tech industry.
Background in Customer Success and Marketing
Jeff Grillo has a diverse background in customer success and marketing, having worked in various roles across different organizations. He was a Marketing Manager at Marketing Manchester from 2017 to 2020, where he promoted Manchester, England, to various stakeholders. His earlier roles include Insights Manager at 1000heads and Research Coordinator at WE Communications, where he developed skills in data analysis and customer engagement.
Community Involvement
Jeff actively participates in several tech communities, including Rip City Success Meetup, Gain Grow Retain, OUTCOMES: The Customer Success Community, and the Tech Association of Oregon (TAO). His involvement in these communities reflects his commitment to innovating customer engagement strategies and staying updated on industry trends.