Jemimah Villanueva
About Jemimah Villanueva
Jemimah Villanueva is an Account Executive at RingCentral, where she has worked since 2016. She has a background in customer service and loyalty specialization, with previous roles at IBEX and Sitel.
Work at RingCentral
Jemimah Villanueva has been employed at RingCentral as an Account Executive since 2016. Her role involves managing client accounts and ensuring high levels of customer satisfaction. She operates from the Shaw Boulevard location in Pasig City. Over her tenure, she has focused on optimizing client service plans to prevent churn and cancellations, demonstrating her commitment to maintaining strong client relationships.
Previous Experience in Customer Service
Before joining RingCentral, Jemimah Villanueva worked at IBEX | Global as a Customer Service Representative for seven months in 2016. Her responsibilities included addressing customer inquiries and resolving service issues. Additionally, she served as a Loyalty Specialist at Sitel from 2013 to 2016, where she focused on enhancing customer loyalty and satisfaction in the Ortigas area of Pasig City.
Education and Expertise
Jemimah Villanueva studied at Northwestern Visayan Colleges in Kalibo, Aklan, where she earned a Bachelor of Secondary Education from 2011 to 2013. Her educational background provides her with a solid foundation in communication and client engagement, which she applies in her current role as an Account Executive. Her expertise includes assessing and optimizing client service plans.
Client Satisfaction Focus
Throughout her career, Jemimah Villanueva has been instrumental in maintaining high client satisfaction levels. She addresses service issues promptly, ensuring that client needs are met effectively. Her proactive approach in managing client relationships contributes to the overall success of the teams she has been part of.