Jericho Jarudal
About Jericho Jarudal
Jericho Jarudal is an Account Manager III at RingCentral, where he has worked since 2018, managing a portfolio of 2,000 customer accounts in the Philippines. He specializes in Unified Communications as a Service (UCAAS) and Software as a Service (SAAS), focusing on customer retention and growth.
Work at RingCentral
Jericho Jarudal has been employed at RingCentral as an Account Manager III since 2018. In this role, he manages a portfolio of 2,000 existing customer accounts, primarily focusing on small to medium-sized businesses. His responsibilities include conducting business reviews, creating account plans, and ensuring customer growth through tailored solutions. He plays a vital role in customer retention by addressing billing concerns and facilitating upsell and cross-sell activities to enhance revenue streams.
Education and Expertise
Jericho Jarudal holds a Bachelor of Science in Nursing from Our Lady of Fatima University, where he studied from 2008 to 2010. He also studied Nursing at Far Eastern University for two years from 2006 to 2008. His educational background, combined with his professional experience, has equipped him with expertise in Unified Communications as a Service (UCAAS) and Software as a Service (SAAS), particularly in Voice over IP (VoIP) technologies.
Professional Background
Before joining RingCentral, Jericho Jarudal worked in various roles that contributed to his professional development. He served as a Collections Specialist at Expert Global Solutions (now Alorica) from 2012 to 2014. He then worked as a Customer Service Specialist at Macquarie Group for six months in 2018. Prior to that, he was a Sales Executive at Virgin Media from 2014 to 2018, where he gained valuable experience in customer engagement and sales strategies.
Key Responsibilities
In his current position at RingCentral, Jericho Jarudal is responsible for monitoring account usage to drive product and feature adoption among customers. He ensures the successful delivery of solutions by acting as a liaison between customers and internal teams. His role involves creating account plans that map out customer growth and providing tailored solutions to meet customer needs and objectives.