Jessica Smith (Schultz)
About Jessica Smith (Schultz)
Jessica Smith (Schultz) serves as the Professional Services Partner Operations Lead at RingCentral since 2020, bringing extensive experience in project management and operations from various roles in the technology and service industries.
Work at RingCentral
Jessica Smith has been serving as the Professional Services Partner Operations Lead at RingCentral since 2020. In this role, she has focused on enhancing operational efficiency and customer satisfaction through process improvements. Prior to her current position, she worked at RingCentral as the Global Resource Management - Scheduling Lead from 2016 to 2020. Her tenure at RingCentral has been marked by her expertise in policy and procedural compliance, which has contributed to streamlined operations within the organization.
Previous Employment History
Before joining RingCentral, Jessica held various positions across multiple organizations. She worked at Zomato as a Manager - Project & Content for four months in 2015. Prior to that, she spent time at GoDaddy in several roles, including Sales & Support Specialist and Sales & Support Supervisor from 2006 to 2007. She also served as Manager - Design Team at GoDaddy for five years, from 2007 to 2012. Additionally, she worked at EGS - Expert Global Solutions as Manager - Operations from 2013 to 2015, and at Dish Network as Manager - Operations (Logistics / Technology) for 11 months in 2012-2013.
Education and Expertise
Jessica Smith holds a Bachelor of Arts Degree in Graphic Design from the Art Institute of Phoenix, which she completed from 1999 to 2002. She also studied Respiratory Care Therapy/Therapist at Washburn University for one year from 1998 to 1999. Her educational background is complemented by her high school diploma from St. Francis Community High School, where she studied General Studies from 1994 to 1998. Jessica possesses a diverse skill set that includes recruiting, project management, and coaching, particularly in developing team leaders and customer service teams.
Skills and Contributions
Jessica Smith has developed a strong background in coaching and developing teams throughout her career. Her expertise in policy and procedural compliance has been instrumental in her roles, particularly in enhancing operational efficiency. At RingCentral, she implemented process improvements that significantly contributed to customer satisfaction. Her diverse skill set also includes excellent interpersonal, phone, and communication skills, which have been vital in fostering successful interactions with both teams and customers.