Jey Judkoff
About Jey Judkoff
Jey Judkoff is a Tier 3 Technical Engineer at RingCentral, where he has worked since 2017. He has extensive experience in technical support and engineering roles, with a background in video conferencing solutions and analytics.
Work at RingCentral
Jey Judkoff has been employed at RingCentral since 2017, accumulating extensive experience in various roles. Currently, he serves as a Tier 3 Technical Engineer, a position he has held since 2021. His responsibilities include interacting with internal and external developers and product engineers to resolve complex customer issues. He previously worked as a US Enterprise Support Engineer and as a Meeting and Rooms Subject Matter Expert, focusing on platforms such as Zoom and RCVideo. Judkoff also contributed as a Technical Account Engineer and has written documentation for multiple support tiers to assist in troubleshooting RingCentral products.
Previous Employment Experience
Before his tenure at RingCentral, Jey Judkoff worked in various technical roles. He served as a Comcast Contingent Managed Services Technician at Comcast for two months in 2016. Additionally, he held positions at Primus Software Corporation as an Order Control Office Analyst and at AT&T as a Lead Provisioning Design Engineer. His experience also includes a brief role at KIOSK Information Systems. These positions provided him with a solid foundation in technical support and service management.
Education and Expertise
Jey Judkoff holds a Bachelor of Arts in Visual and Performing Arts from the University of Colorado Colorado Springs, where he studied from 2001 to 2005. He has also pursued various certifications, including a Polycom Video certification and a Computer Networking Certificate from Red Rocks Community College. His educational background includes specialized training in AutoCAD/CADD Drafting and Microsoft Office, further enhancing his technical skills. Additionally, he completed training in Teaching English as a Second or Foreign Language.
Skills and Specializations
Jey Judkoff specializes in analytics and the RingCentral application as part of the Tier 3 Global Support team. His role involves writing documentation to aid in troubleshooting and assisting in messenger chats with other agents regarding RingCentral products. He has developed expertise in video conferencing solutions, particularly through his Polycom Video certification. His technical skills are complemented by his experience in customer support and service management.
Involvement in Community Events
In addition to his technical career, Jey Judkoff has been actively involved in community events. He has served as Co-Department Head at Colorado Anime Fest since 2016. This role highlights his commitment to community engagement and leadership in organizing events that cater to anime enthusiasts in Colorado.