Jim Dvorkin
About Jim Dvorkin
Jim Dvorkin serves as the Senior Vice President of Customer Engagement Products at RingCentral, where he has worked since 2017. He has held various leadership roles in technology and customer support across multiple companies, including Mirantis and Five9 Inc.
Current Role at RingCentral
Jim Dvorkin serves as the Senior Vice President of Customer Engagement Products at RingCentral. He has held this position since 2017, contributing to the development and management of customer engagement and contact center product initiatives. His role involves fostering relationships with key partners, ensuring that RingCentral's offerings meet the needs of its clients in the dynamic communication landscape.
Previous Experience at Mirantis
Dvorkin has a notable history with Mirantis, where he held multiple roles. He served as Executive Vice President of Engineering and Customer Support for a brief period in 2015. Following that, he was appointed as Chief Operating Officer from 2016 to 2017. Additionally, he has been a Board Member at Mirantis since 2012, contributing to the company's strategic direction for over a decade.
Career at Five9 Inc and Echopass
Before his tenure at RingCentral, Jim Dvorkin worked as Chief Technology Officer at Five9 Inc from 2006 to 2011, where he focused on advancing the company's technology solutions. Prior to that, he held the same title at Echopass from 2003 to 2005. His experience in these roles has equipped him with extensive knowledge in customer engagement technologies.
Experience at Salesforce.com
Dvorkin also worked at Salesforce.com as Vice President of Call Center Technology from 2005 to 2006. In this role, he was responsible for overseeing the development of call center solutions, contributing to the enhancement of customer service technologies within the organization.
Educational Background
Jim Dvorkin earned a Master’s Degree in Computer Science from Vilniaus universitetas (Vilnius University) between 1989 and 1994. His educational background in computer science has provided a strong foundation for his career in technology and customer engagement.