Joan Rose Nocon
About Joan Rose Nocon
Joan Rose Nocon is the Director of Voice of the Customer at RingCentral, where she has worked since 2018. She has a background in quality assurance and analytics, having previously held senior management roles at RingCentral, HGS, and Sutherland.
Current Position at RingCentral
Joan Rose Nocon currently serves as the Director of Voice of the Customer at RingCentral. She has held this position since 2018, contributing to the company's focus on enhancing customer experience and feedback mechanisms. Her role involves overseeing initiatives that align customer insights with business strategies, ensuring that customer voices are integrated into the decision-making processes.
Previous Experience at RingCentral
Prior to her current role, Joan worked at RingCentral as a Senior Manager in Quality Assurance from 2014 to 2017. During her three years in this position, she focused on maintaining high standards of service quality and implementing processes that improved customer satisfaction. Her experience in quality assurance laid the groundwork for her later work in customer advocacy.
Experience at HGS - Hinduja Global Solutions
Joan Rose Nocon worked at HGS - Hinduja Global Solutions as a Senior Manager in Analytics from 2017 to 2018. In this role, she was responsible for analyzing data to drive business decisions and improve operational efficiency. Her tenure at HGS provided her with valuable insights into analytics and its application in enhancing customer service.
Background at Sutherland
Joan began her career at Sutherland, where she served as a Business Transformation Manager from 2011 to 2014. Over the course of three years, she focused on implementing strategies that transformed business operations and improved service delivery. This role helped her develop skills in change management and operational improvement.
Education at University of the Philippines
Joan Rose Nocon studied at the University of the Philippines, where she gained foundational knowledge that supports her professional career. The education she received has contributed to her analytical skills and understanding of customer service dynamics.