Joeffrey Gonzales
About Joeffrey Gonzales
Joeffrey Gonzales is an Implementation Engineer currently working at Ringcentral in Belmont, California. He has extensive experience in technical support and network configuration, having held positions at various companies including Ncsi, Amadeus It Group, and Touchstar Technologies Ltd.
Work at RingCentral
Joeffrey Gonzales has been employed at RingCentral as an Implementation Engineer since 2019. In this role, he is responsible for implementing and managing communication solutions for clients. His work involves configuring and troubleshooting various network devices and ensuring optimal performance of the systems in place. He operates from Belmont, California, contributing to the company's mission of providing cloud-based communication services.
Previous Experience in Technical Support
Before joining RingCentral, Joeffrey Gonzales held several positions in technical support and operations. He worked at Ncsi as an Operations Specialist from 2011 to 2014 in Chatswood, New South Wales, Australia. Prior to that, he was a Technical Support Professional at Amadeus IT Group in Madrid, Spain, from 2009 to 2010. Additionally, he served as a Technical Support Engineer at Touchstar Technologies Ltd in Manchester, United Kingdom, from 2007 to 2009.
Education and Expertise
Joeffrey Gonzales earned a Bachelor of Science degree in Computer Engineering from Don Bosco Technical College in Mandaluyong, completing his studies from 2002 to 2007. His educational background has equipped him with a strong foundation in computer systems and network management. He possesses hands-on experience with older operating systems, including Windows 98, XP, and 2000, and is skilled in configuring and troubleshooting Cisco devices.
Technical Skills and Capabilities
Joeffrey Gonzales has developed a range of technical skills throughout his career. He is capable of configuring, verifying, and troubleshooting VLANs and NAT/ACLs. His expertise extends to implementing and verifying WAN links and IP addressing schemes. Additionally, he has experience in identifying and mitigating security threats to networks, which is critical for maintaining the integrity of communication systems.