Jonathan Sprague
About Jonathan Sprague
Jonathan Sprague is the Sr. Manager of Enterprise Escalations at RingCentral, where he has worked since 2017. He has extensive experience in the telecommunications industry, having held various roles at Comcast and served in the US Army.
Current Role at RingCentral
Jonathan Sprague serves as the Sr. Manager of Enterprise Escalations at RingCentral. He has held this position since 2017, contributing to the company's operations in Denver, Colorado. In this role, he is responsible for managing escalated issues within enterprise accounts, ensuring effective resolution and customer satisfaction.
Previous Experience at Comcast
Jonathan Sprague has extensive experience with Comcast, where he held various positions over several years. He worked as an Operations Manager from 2014 to 2016 and as a Tier 2 Supervisor for 11 months in 2014. Additionally, he served as an Operations Manager at Comcast Business from 2016 to 2017. His earlier roles included being a Communication Technician from 2008 to 2011 and a Supervisor of Business Services Tier 1 from 2012 to 2014.
Military Background
Jonathan Sprague served in the US Army from 2002 to 2004, where he gained experience in communications. This role contributed to his skill set and understanding of operational processes.
Education and Qualifications
Jonathan Sprague studied at the University of Phoenix, where he earned a Bachelor's Degree from 2014 to 2016. He also completed his high school education at Green Mountain High School from 1998 to 2002.
Early Career at The Home Depot
Before his tenure at Comcast, Jonathan Sprague worked at The Home Depot as a Department Manager from 2004 to 2007. This role involved overseeing departmental operations and staff management, providing him with foundational leadership experience.