Jonathon Nieves, M.Ed
About Jonathon Nieves, M.Ed
Jonathon Nieves, M.Ed, serves as the Training Manager at RingCentral University, where he oversees a global team of training specialists and manages the Engage customer training program. He has a diverse background in training and technical support, with previous roles at Verizon Wireless and extensive educational qualifications in Learning and Technology.
Work at RingCentral
Jonathon Nieves serves as the Training Manager at RingCentral University, a position he has held since 2019. In this role, he manages a global team of training specialists responsible for delivering customer product training. He previously worked as a Senior Trainer at RingCentral for five months in 2018, where he contributed to the development of training programs. Nieves created and manages the Engage customer training program, which includes various learning modalities and focuses on Getting Started and Certification training. He collaborates with business leaders to design learning content that meets customer needs and facilitates the adoption of RingCentral products.
Previous Experience at Verizon Wireless
Before joining RingCentral, Jonathon Nieves worked at Verizon Wireless for several years in various roles. He began as a Retail Sales Representative from 2007 to 2009 in Chicago, IL. He then progressed to Senior Trainer from 2011 to 2016 and later served as a Senior Analyst from 2016 to 2018, both positions based in Denver, CO. His experience at Verizon Wireless provided him with a strong foundation in technical support and training, which he has applied in his current role at RingCentral.
Education and Expertise
Jonathon Nieves holds a Master of Education (M.Ed) in Learning and Technology from Western Governors University, which he completed in 2019. He also earned a Bachelor of Arts (BA) in Communication and Media Studies from the University of Colorado Denver in 2017. Additionally, he achieved an Associate of Arts (AA) degree, graduating Cum Laude from the Community College of Aurora in 2016. His educational background equips him with the expertise necessary for developing effective training programs and instructional materials.
Training Program Development
At RingCentral, Jonathon Nieves is responsible for the creation and management of the Engage customer training program. This program includes multiple learning modalities designed to enhance product adoption among customers. He gathers feedback from customers, learners, and business partners to ensure that the training content effectively meets the needs of users. Furthermore, he has developed processes for the scalable growth of the Learning and Development organization, including standardizing training delivery and onboarding processes.