Joseph Buccellato
About Joseph Buccellato
Joseph Buccellato is a Sr. Account Executive at RingCentral, specializing in contact center optimization and digital engagement strategies. With over eleven years of experience in customer-centric technologies, he integrates AI solutions to enhance customer engagement and operational efficiency.
Work at RingCentral
Joseph Buccellato has held multiple roles at RingCentral since 2017. He is currently serving as a Senior Account Executive in the Contact Center division, a position he has held since 2022. Prior to this role, he worked as a Team Lead for the Northeast region from 2020 to 2022 and as a Senior Account Executive focusing on the Healthcare Vertical from 2019 to 2022. His tenure at RingCentral has spanned over five years, during which he has gained extensive experience in customer-centric technologies.
Education and Expertise
Joseph Buccellato earned a Bachelor of Arts degree in Marketing and Management from the University at Albany, completing his studies from 2004 to 2008. He has over eleven years of experience in the field, specializing in contact center optimization and digital engagement strategies. His expertise includes integrating conversational and generative AI solutions to enhance customer engagement and operational efficiency.
Background
Before joining RingCentral, Joseph Buccellato worked as an Account Executive at Mimeo.com from 2012 to 2017 and as a National Sales Director at Professional Sports Publications for six months in 2012. His career has been characterized by a focus on customer-centric technologies and sales leadership, contributing to his current role in the contact center industry.
Achievements
Throughout his career, Joseph Buccellato has demonstrated exceptional communication and negotiation skills. He collaborates with technical teams to ensure the seamless integration of AI-driven solutions, enhancing productivity and operational efficiency. He also provides strategic guidance by staying updated on industry trends and emerging technologies, which allows him to offer innovative solutions to clients.