Joshua Oakes
About Joshua Oakes
Joshua Oakes serves as the Manager of Professional Services at RingCentral, where he has worked since 2019. He has a diverse background in claims and client systems engineering, with previous roles at Farmers Insurance and Traders Insurance Company.
Work at RingCentral
Joshua Oakes has been employed at RingCentral since 2017, initially serving as a Senior Implementation Manager until 2019. He currently holds the position of Manager, Professional Services, where he has worked for five years in Denver. In his role, he manages the relationship between the RingCentral Contact Center team and external Contact Center Implementation Partners. His responsibilities include overseeing onboarding, training, and workload planning for these partners. He has also contributed to the development of the Contact Center Express product offering, which is now a paid service available to customers.
Previous Experience
Before joining RingCentral, Joshua Oakes held various positions at Farmers Insurance. He worked as a Client Systems Engineer from 2011 to 2012, and as a Senior Claims Adjuster from 2012 to 2014. He also served as a Claims Supervisor from 2007 to 2011 and as a Claims Adjuster from 2005 to 2006. Additionally, he worked as a Quality Assurance Specialist from 2006 to 2007 and as a Claims Examiner at Traders Insurance Company from 2015 to 2016. His diverse experience in the insurance industry has equipped him with a strong foundation in client relations and claims management.
Education and Expertise
Joshua Oakes studied at the University of Kansas, where he earned a Bachelor of General Studies with a focus on Psychology from 2001 to 2005. His educational background has contributed to his understanding of client needs and team dynamics in his professional roles. His expertise in professional services is demonstrated through his management of best practices and processes within his team at RingCentral.
Professional Development
In his current role at RingCentral, Joshua Oakes is responsible for the continual development of department best practices and processes within the Professional Services team. His focus on improving operational efficiency and service delivery has been integral to the team's success. He has played a key role in enhancing the capabilities of the Contact Center team, ensuring that they meet the needs of their clients effectively.