Joy Sarmiento
About Joy Sarmiento
Joy Sarmiento is a Technical Support Engineer with extensive experience in the field. She studied at Rizal Technological University and has held positions at PLDT, RingCentral, and Teleperformance.
Work at RingCentral
Joy Sarmiento has been employed at RingCentral as a Technical Support Engineer since 2016. This role is based in Belmont, California, United States. In this position, Sarmiento is responsible for providing technical assistance and support to customers, ensuring that their issues are resolved efficiently. The experience gained at RingCentral contributes to her expertise in technical support and customer service.
Current Role at Teleperformance
In addition to her role at RingCentral, Joy Sarmiento has been working at Teleperformance as a Technical Support professional since 2014. This position is located in Paris, Île-de-France, France. Sarmiento's responsibilities include assisting customers with technical inquiries and troubleshooting issues, further enhancing her skills in the technical support field.
Education and Expertise
Joy Sarmiento studied at Rizal Technological University, where she earned her bachelor's degree from 2007 to 2012. This five-year program provided her with foundational knowledge and skills in her field, which she has applied throughout her career in technical support and engineering.
Background in Network Engineering
Before her current roles, Joy Sarmiento gained experience as a Network Engineer Intern at PLDT. She worked in this capacity for five months from 2010 to 2011. This internship allowed her to develop practical skills in network engineering, contributing to her overall expertise in technical support.