Juri Redecker
About Juri Redecker
Juri Redecker is a Contact Center Solutions Engineer at RingCentral, where he has worked since 2021. He has a diverse background in IT and customer service, with previous roles at companies such as Weiconet GmbH and Transgourmet Deutschland GmbH & Co. OHG.
Work at RingCentral
Juri Redecker has been employed at RingCentral as a Contact Center Solutions Engineer since 2021. In this role, he manages customer feature requests and oversees the documentation of customer requirements. He coordinates discovery and workshop sessions to understand customer business objectives. Redecker develops tailored system configurations and implementations based on customer needs. He also provides direct support for technical fulfillment of RFI’s, RFQ’s, and RFP’s, and manages proof-of-concept engagements. His responsibilities include performing advanced technical presentations and representing RingCentral at various industry events.
Previous Experience
Before joining RingCentral, Juri Redecker held several positions in the IT and engineering sectors. He worked at Weiconet GmbH as a System Engineer for one year from 2020 to 2021. Prior to that, he was an IT-Systemadministrator at Transgourmet Deutschland GmbH & Co. OHG from 2017 to 2018. Redecker also served as Stv. EDV-Leiter at Transgourmet from 2014 to 2017. His early career included roles at Diakonie Michaelshoven and Schönau Foodservice GmbH & Co. KG, where he gained experience in community services and sales.
Education and Expertise
Juri Redecker studied at Robert-Bosch-Berufskolleg in Dortmund, where he achieved a qualification in Informatikkaufmann/IT Management from 2010 to 2012. He also attended Robert-Schuman-Berufskolleg for one year from 2009 to 2010. His educational background provides a foundation for his expertise in IT management and solutions engineering, which he applies in his current role at RingCentral.
Technical Skills and Responsibilities
In his role at RingCentral, Juri Redecker is responsible for managing customer feature requests and leading discovery sessions to align with customer business objectives. He develops system configurations tailored to customer needs and handles documentation throughout the pre-sale process. Redecker actively participates as a Subject Matter Expert for specific products and technologies, providing consultative support to other Solutions Consultants. His technical skills are demonstrated through advanced presentations and product demonstrations for customers and prospects.