Karen Patalay
About Karen Patalay
Karen Patalay is a Solutions Engineer at RingCentral, where she has worked since 2020. She has extensive experience in technical and sales roles, previously serving as a Sales Engineer at Intrado and a Technical Advisor at Telenet.
Work at RingCentral
Karen Patalay has been employed at RingCentral as a Solutions Engineer since 2020. In her role, she coordinates and leads discovery and workshop sessions to understand customer business requirements and objectives. She is responsible for managing all customer feature requests, which includes documenting customer requirements and prioritizing them within each account. Additionally, she actively participates as a Subject Matter Expert (SME) for specific products and technologies, offering consultative support to other Solutions Consultants. Karen also develops tailored system configurations and implementations based on customer needs and represents RingCentral at conferences and industry events when requested.
Previous Experience
Before joining RingCentral, Karen Patalay worked at Intrado from 2014 to 2020 as a Sales Engineer in London, England. Her earlier role at Intrado was as a Helpdesk Representative from 2012 to 2014 in Croydon, United Kingdom. Prior to her time at Intrado, she worked as a Technical Advisor at Telenet in Belgium from 2009 to 2012. This diverse experience in technical and sales roles has contributed to her expertise in customer engagement and solutions engineering.
Education and Expertise
Karen Patalay has pursued extensive education in technology and business. She studied at Pearson College London, where she achieved various Cisco certifications, including the 700-680 Cisco Collaboration SaaS Authorization (CSaaS) in 2020 and the Cisco Video Sales Essentials in 2019. Additionally, she completed the Webex Master certification at Cisco Networking Academy from 2019 to 2020. Her educational background also includes studies in Administration and Communication at CVO Oranjerie and Social and Technical Science at Koninklijk Technisch Atheneum 2.
Certifications and Training
Throughout her career, Karen Patalay has obtained several certifications that enhance her professional qualifications. She achieved the Cisco Spark Associate certification in 2018 and the Cisco Meeting Server Application (Collab150) certification in 2017. Her training also includes Microsoft PowerPoint 2016, which she completed in 2019. These certifications reflect her commitment to continuous learning and expertise in collaboration technologies.