Kathy Liao
About Kathy Liao
Kathy Liao is an Information Technology Support Technician with a background in mechanical design and automation. She has worked at RingCentral since 2019 and previously at Eastman Kodak, demonstrating expertise in IT support and customer service.
Work at RingCentral
Kathy Liao has been employed at RingCentral as an Information Technology Support Technician since 2019. Her role involves providing technical support and assistance to users, ensuring smooth operation of IT systems. Based in Xiamen, Fujian, China, she has contributed to the company's IT support efforts for over five years.
Previous Experience in IT Support
Before joining RingCentral, Kathy Liao worked as an IT Support Technician at 伊士曼柯达 from 2017 to 2019. During her two years in this position, she gained valuable experience in troubleshooting and resolving IT issues, further enhancing her technical support skills.
Education and Expertise
Kathy Liao studied at Zhejiang Normal University, where she earned a bachelor's degree in 机械设计制造及自动化 from 2012 to 2016. Her educational background provides a solid foundation for her work in IT support. She has expertise in using ServiceNow and Lotus Notes, which are essential tools for managing IT support tasks.
Customer Service Skills
Kathy Liao possesses strong customer service skills, particularly in the context of IT support. Her ability to effectively communicate and assist users contributes to her success in resolving technical issues and enhancing user satisfaction.
Background in the Printing Industry
Kathy Liao has a background in the printing industry, which adds to her diverse experience in IT support. This industry knowledge allows her to understand specific technical requirements and challenges faced by users in that sector.