Katie C.
About Katie C.
Katie C. is a Senior Customer Success Manager at RingCentral, where she has worked since 2018. She has extensive experience in customer success and management roles across various companies in California.
Work at RingCentral
Katie C. has been serving as a Senior Customer Success Manager at RingCentral since 2018. In this role, she focuses on enhancing customer satisfaction and ensuring successful adoption of RingCentral's communication solutions. Her tenure at RingCentral spans six years, during which she has contributed to the company's commitment to delivering exceptional customer experiences in the Greater Los Angeles Area.
Previous Experience in Customer Success
Before joining RingCentral, Katie C. held several positions in customer success and management. She worked at AppFolio, Inc. as a Customer Success Manager from 2016 to 2017 and previously served as the Manager of the Contact Center at the same company from 2014 to 2016. Additionally, she was a Client Success Manager at UpSellit | Conversion Enhancement Solutions from 2017 to 2018, where she focused on optimizing client relationships and enhancing service delivery.
Education and Expertise
Katie C. earned her Bachelor of Arts in Liberal Studies from California State University-Channel Islands, where she studied from 2008 to 2010. Prior to that, she completed an Associate of Arts degree at Moorpark College from 2005 to 2008. Her educational background supports her expertise in customer relations and management, which she has applied throughout her career.
Background in Customer Service
Katie C. has a strong foundation in customer service, having worked at Vinesse in various roles from 2004 to 2012. Her positions included Customer Service, Customer Relations/Risk Management, and Member Services & Administrative Services. This extensive experience in customer-facing roles has equipped her with the skills necessary to excel in customer success management.