Katie Jones
About Katie Jones
Katie Jones is a Renewals Manager at RingCentral, with a diverse background in customer success and marketing across various companies, including The Walt Disney Company and WKRN News 2. She holds a Bachelor of Arts in Mass Communication from the University of Pittsburgh and has demonstrated strong negotiation and collaboration skills throughout her career.
Work at RingCentral
Katie Jones currently serves as a Renewals Manager at RingCentral, a position she has held since 2022. In this role, she manages renewal conversations with customers whose contracts are 90 days or more from expiration. Her responsibilities include preparing and creating contracts in collaboration with the Legal and Finance teams. She acts as a key contact for customers, ensuring accurate issuance of renewal proformas and timely invoicing. Her work emphasizes customer retention strategies and attention to detail.
Previous Experience
Katie Jones has a diverse background in customer success and marketing. Before joining RingCentral, she worked as a Customer Success Manager at PagerDuty from 2021 to 2022. Prior to that, she held multiple roles at The Walt Disney Company, including Merchandise Coordinator and Merchandise Hostess. She also worked at WKRN News 2 as a Marketing Consultant and at WKMG News 6 as a Multimedia Sales Planner. Her experience spans various industries, showcasing her adaptability and expertise.
Education and Expertise
Katie Jones studied at the University of Pittsburgh, where she earned a Bachelor of Arts degree in Mass Communication/Media Studies from 2008 to 2012. Her educational background provides her with a solid foundation in communication and media, which she applies in her professional roles. Her expertise includes negotiating contracts worth over $500,000 and collaborating with cross-functional teams, highlighting her skills in customer service and contract management.
Achievements in Customer Success
Throughout her career, Katie Jones has demonstrated strong negotiation skills and a focus on customer retention. At RingCentral, she manages renewal conversations and ensures accurate invoicing and data management. Her previous roles in customer success at PagerDuty and Disney Vacation Club further developed her ability to engage with customers effectively. She has successfully managed contracts and maintained relationships with clients, showcasing her commitment to customer satisfaction.
Competitive Spirit and Personal Interests
Katie Jones has completed several half marathons as an adult, reflecting her competitive spirit and dedication to personal fitness. This interest in endurance sports complements her professional life, demonstrating her commitment to setting and achieving goals both personally and professionally.