Keith Craig
About Keith Craig
Keith Craig is a Senior Manager of Customer Training Instructional Design at RingCentral, with a diverse background in instructional design and graphic design. He has held various roles in companies such as IBM, Panera Bread, and Allen Interactions, and has earned multiple degrees, including a Master of Business Administration.
Current Role at RingCentral
Keith Craig serves as the Senior Manager of Customer Training Instructional Design at RingCentral. He has held this position since 2020, contributing to the development and implementation of training programs aimed at enhancing customer experience. His role involves overseeing instructional design strategies and ensuring the delivery of effective training solutions tailored to customer needs.
Previous Experience in Instructional Design
Prior to his current role, Keith Craig worked at Panera Bread as the Director of Instructional Design from 2005 to 2019. He also held the position of Learning Strategy & Design Consultant at St. Charles Consulting Group for one year in 2019. His experience in instructional design spans multiple organizations, where he developed training programs and strategies to improve learning outcomes.
Career Background in Media and Consulting
Keith Craig has a diverse background in media and consulting. He worked at IBM as a Senior New Media Producer from 1997 to 2000 and as a Senior Administrative Specialist from 1987 to 1990. Additionally, he served as the Director of Custom Services at Allen Interactions Inc. from 2003 to 2005, where he managed custom training solutions. His career reflects a strong focus on media production and instructional design.
Educational Qualifications
Keith Craig has a solid educational foundation in business and arts. He earned a Bachelor of Fine Arts from Northwestern State University, where he studied from 2003 to 2008. He also holds multiple Master of Business Administration degrees, obtained from the University of South Florida and Strayer University. His educational background supports his expertise in instructional design and business management.
Work History Overview
Keith Craig's work history includes significant roles across various organizations. He has over 20 years of experience in instructional design, media production, and consulting. His positions have included roles at Allen Interactions Inc., St. Charles Consulting Group, Panera Bread, and IBM, showcasing his extensive experience in the field.