Ken Blanc
About Ken Blanc
Ken Blanc is a Partner Solutions Engineer at RingCentral, where he has worked since 2017. He has extensive experience in sales engineering and cloud services, with a strong focus on API integrations and business productivity solutions.
Work at RingCentral
Ken Blanc has been employed at RingCentral as a Partner Solutions Engineer since 2017. In this role, he focuses on integrating Unified Communications as a Service (UCaaS) solutions with various platforms, including Microsoft Teams, ZenDesk, Salesforce, and Outlook. His work involves managing API integrations and enhancing communication solutions through video AI and analytics. Ken's expertise contributes to the development and implementation of proof-of-concept solutions, ensuring that customers receive effective training and support.
Previous Experience in Sales Engineering
Before joining RingCentral, Ken Blanc held several positions in sales engineering. He worked at Zayo Group as a Sales Engineer from 2014 to 2017, and briefly in 2017, he also served in the same capacity for six months. Prior to Zayo, he was with Cbeyond, where he held multiple roles, including Sales Engineering Team Lead and Regional Manager Sales Engineering, from 2002 to 2011. Ken's early career included a significant tenure at MCI Corporation, where he worked for 14 years.
Education and Expertise
Ken Blanc studied at Regis University, where he earned a Bachelor of Science degree in Computer Information Systems and Business Administration. He possesses advanced skills in managing and configuring network protocols such as TCP/IP and BGP. His expertise extends to cloud services, focusing on security, data management, and business productivity. Ken is also skilled in managing omni-channel contact center solutions and has a strong background in business continuity and disaster recovery planning.
Technical Skills and Specializations
Ken Blanc is proficient in integrating UCaaS solutions with various platforms and has a strong command of managing API integrations. He specializes in using video AI and analytics to enhance communication solutions. His experience includes implementing and training customers on proof-of-concept solutions, as well as managing skills-based routing in omni-channel contact center environments. Ken's technical skills support his role in delivering effective communication strategies for clients.