Kerrick Werrell
About Kerrick Werrell
Kerrick Werrell is a Sales Engineer at RingCentral, where he has worked since 2015. He has held various roles in customer success and technical instruction across several organizations, including Next Caller and Genesys Telecommunications.
Work at RingCentral
Kerrick Werrell has been employed at RingCentral as a Sales Engineer since 2015. His role involves providing technical expertise and support to customers, ensuring they effectively utilize the company's communication solutions. Based in Belmont, CA, he has contributed to the company's growth and customer satisfaction over his nine years of service.
Previous Experience in Customer Success
Before joining RingCentral, Kerrick Werrell served as Vice President of Customer Success at Next Caller from 2013 to 2015. In this role, he focused on enhancing customer relationships and ensuring successful implementation of services. His experience in New York, NY, during this period contributed to his understanding of customer needs and service delivery.
Background in Telecommunications
Kerrick Werrell has a significant background in telecommunications, having worked as a Technical Instructor at Genesys Telecommunications from 2000 to 2005. His responsibilities included training staff and customers on technical aspects of telecommunications products. This experience in Daly City, CA, helped him develop a strong foundation in technical communication and customer education.
Education and Expertise
Kerrick Werrell studied General Studies at Chabot College in 1990 and later pursued Computer Science at Cañada College from 1991 to 1992. His educational background provides him with a diverse skill set that supports his roles in technical and customer service environments.
Career in Customer Service Management
Prior to his role at Next Caller, Kerrick Werrell worked at Various, Inc. as Director of Customer Service from 2006 to 2012. During this six-year tenure in Sunnyvale, CA, he managed customer service operations, focusing on improving service quality and customer satisfaction.