Kim Lavergne
About Kim Lavergne
Kim Lavergne serves as the Senior Director of Customer Intelligence & Action at RingCentral, bringing extensive experience in customer experience management from previous roles at companies such as Windstream and Level 3 Communications.
Current Role at RingCentral
Kim Lavergne serves as the Senior Director of Customer Intelligence & Action at RingCentral, a position she has held since 2022. In this role, she focuses on integrating customer intelligence with business intelligence to drive transformation within the organization. Her responsibilities include enhancing customer satisfaction and reducing customer effort while managing operational costs.
Previous Experience at RingCentral
Before her current role, Kim Lavergne worked at RingCentral as the Director of the Global Enterprise Resolution Office from 2019 to 2021. She contributed to improving customer experience and resolution processes during her tenure. Additionally, she briefly served as the Senior Director of the Global Resolution Office in 2021 for eight months.
Career at Windstream and Level 3 Communications
Kim Lavergne held the position of Director of Customer Experience in Wholesale Customer Operations at Windstream from 2016 to 2019. Prior to that, she worked at Level 3 Communications as the Director of North America Customer Experience Management from 2014 to 2015. Her roles at both companies involved enhancing customer experience and operational efficiency.
Education and Academic Background
Kim Lavergne studied Chemical Engineering at McNeese State University. She also attended the Louisiana School for Math, Science and Arts, where she developed a strong foundation in analytical and technical skills that support her career in customer experience and operations.
Experience in Customer Account Management
Kim Lavergne began her career in customer account management at Xspedius Communications, where she worked as an Engineering & Planning Intern from 1999 to 2000, followed by roles as Manager of Operations and Account Management from 2000 to 2006. She continued to develop her expertise at tw telecom, serving as Manager of Customer Account Management from 2006 to 2013 and later as Director of Customer Care Operations.