Kim Roper
About Kim Roper
Kim Roper serves as a CX Solution Engineer at RingCentral, a position held since 2022. With extensive experience in sales and customer experience roles, Roper has worked at various companies in Ontario, Canada, including a long tenure at Mitel.
Work at RingCentral
Kim Roper has been employed at RingCentral as a CX Solution Engineer since 2022. In this role, Roper focuses on enhancing customer experience solutions, contributing to the company's mission of providing effective communication and collaboration tools. The position is based in Ottawa, Ontario, Canada. Roper's expertise in customer experience is integral to the company's operations.
Current Role as Sales Account Manager
In addition to the role at RingCentral, Kim Roper serves as a Sales Account Manager and Sales Support Specialist. Roper has held this position since 2007, accumulating 17 years of experience in Kanata, Ontario, Canada. This role involves managing sales accounts and providing support to ensure customer satisfaction and retention.
Experience at Mitel
Kim Roper has a significant tenure at Mitel, where Roper has worked as a Customer Experience Consultant and in Corporate Engineering since 2014. This role has lasted for 10 years in Kanata, Ontario, Canada. Roper's responsibilities include improving customer interactions and ensuring the delivery of high-quality service.
Previous Employment at Mitel
Before the current roles at Mitel, Kim Roper worked at the company in a sales capacity from 1994 to 2003. This nine-year experience laid the foundation for Roper's extensive knowledge in customer relations and sales strategies, contributing to a comprehensive understanding of the telecommunications industry.