Kimberly Ruby
About Kimberly Ruby
Kimberly Ruby is a Global Enterprise Technical Account Manager at RingCentral, with a diverse background in IT and technical support spanning over two decades. She has held various roles in organizations such as MDHearing, Detroit Public Schools, and Vintage King, demonstrating strong skills in systems administration and customer support.
Work at RingCentral
Kimberly Ruby has been serving as a Global Enterprise Technical Account Manager at RingCentral since 2020. In this role, she is responsible for managing technical accounts and ensuring customer satisfaction through effective communication and support. Her position requires a deep understanding of enterprise-level solutions and the ability to address complex technical issues. Ruby's experience in IT and customer support enhances her capability to provide tailored solutions for clients.
Previous Work Experience
Prior to her current role, Kimberly Ruby held various positions in the IT and education sectors. She worked as a Product Support Specialist at MDHearing from 2015 to 2016, and later as an IT Department/Applications Administrator from 2016 to 2018. Ruby also served as a Vision Engineer at C & N Manufacturing Inc. for a brief period in 2019 and as a Systems Administrator/Tech Support at Vintage King from 2019 to 2020. Her diverse experience includes roles at Detroit Public Schools and Staples, showcasing her adaptability across different industries.
Education and Training
Kimberly Ruby studied at Ashford University from 2009 to 2010, focusing on her educational development. She completed her high school education at Ann Arbor Pioneer High School, where she earned a diploma in Business/Corporate Communications from 1991 to 1995. Ruby's education has provided her with a foundation in communication and business principles, which complements her technical expertise.
Technical Skills and Expertise
Ruby possesses extensive experience working with both PC and Mac systems, along with a strong understanding of network hardware and software. Her technical skills are complemented by her self-motivation and flexibility, which enable her to provide reliable IT services. Ruby has developed her systems administration skills through self-teaching and on-the-job training, allowing her to effectively troubleshoot and resolve technical issues.
Career Background
Kimberly Ruby's career spans multiple roles in technical support and administration. She began her professional journey as a Technical Support Specialist at National TechTeam in 1998. Over the years, she has worked in various capacities, including as a Technical Consultant at Compuware and as a Secretary/PTA at Detroit Public Schools. This diverse background has equipped her with a broad skill set applicable to her current role in enterprise account management.