Kimberly T.
About Kimberly T.
Kimberly T. serves as the Associate Manager for Contact Center Order Management within Digital Revenue Transformation, where she facilitates collaboration among various internal teams. With extensive experience in the contact center industry, she has held multiple roles at RingCentral and Dell International Services, and is currently pursuing a BS in Computer Science at AMA Online University.
Current Role at RingCentral
Kimberly T. serves as the Associate Manager for Contact Center Order Management within the Digital Revenue Transformation team at RingCentral. She has held this position since 2021. In her role, she facilitates cross-functional collaboration to ensure that product and project requirements align with the needs of internal stakeholders, including Sales & Business Development and Strategic Client Management. Her work focuses on enhancing digital revenue transformation initiatives by aligning operations and technology teams.
Previous Experience at RingCentral
Prior to her current role, Kimberly T. worked at RingCentral in various capacities. She served as a Contact Center Subject Matter Expert (SME) from 2016 to 2020 and as a Senior Contact Center SME from 2020 to 2021. During her time at RingCentral, she contributed to the management of contact center operations and played a key role in aligning technology solutions with business needs.
Experience at Dell International Services
Kimberly T. worked at Dell International Services Philippines, Inc. as a Resolution Specialist from 2007 to 2013. In this role, she focused on resolving customer issues and enhancing service delivery. Her experience at Dell provided her with a strong foundation in customer service and operational efficiency.
Education and Academic Background
Kimberly T. is currently pursuing a Bachelor of Science in Computer Science at AMA Online University, a program she has been enrolled in since 2016. Additionally, she studied at the Asian Institute of Computer Studies University, where she achieved an Associate Degree in Computer Science with a major in Programming from 2000 to 2002. Her educational background supports her expertise in technology and operations.
Technical Success Advisor Role
Before her tenure at RingCentral, Kimberly T. worked as a Technical Success Advisor at inContact from 2013 to 2016. In this position, she provided technical support and guidance to clients, ensuring successful implementation and utilization of contact center solutions. This role contributed to her understanding of customer needs and technology integration.