Kirill Valov
About Kirill Valov
Kirill Valov is a Group Product Manager at RingCentral, specializing in IVA, Analytics, and Contact Center solutions. He has extensive experience in product management, particularly in AI-powered features, and holds degrees in Computing Machines, Complexes, Systems, and Networks Engineering from Penza State Technical University.
Current Role at RingCentral
Kirill Valov serves as the Group Product Manager for IVA, Analytics, and Contact Center at RingCentral. He has held this position since 2022, working from Vancouver, British Columbia, Canada. In this role, he leads initiatives to integrate analytical tools throughout the customer journey, aiming to enhance decision-making and improve the performance of digital chatbots.
Previous Experience at RingCentral
Kirill Valov has held multiple roles at RingCentral. He worked as a Product Manager for AI-Powered Features for five months in 2020, followed by an eleven-month tenure as Senior Product Manager from 2020 to 2021. He then transitioned to Lead Product Manager for AI-Powered Features from 2021 to 2022, also for eleven months. Additionally, he served as a Senior Product Designer from 2017 to 2019 for two years, focusing on customer satisfaction and addressing challenges in the support landscape.
Educational Background
Kirill Valov studied at Penza State Technical University, where he earned both a Bachelor's and a Master's degree in Computing Machines, Complexes, Systems, and Networks Engineering. His studies spanned from 2010 to 2015, providing him with a strong foundation in engineering and technology.
Project Management and Collaboration Skills
Throughout his career, Kirill Valov has demonstrated strong project management and collaboration skills. He orchestrated seamless collaboration among engineering, product, and QA teams to establish a robust Software Development Life Cycle (SDLC) process for a sophisticated digital chatbot. He also spearheaded the collection and organization of knowledge foundations to manage the complexities of an inherited state machine, which enhanced project transparency.
Focus on Customer Experience
Kirill Valov has a consistent focus on maintaining high standards of customer satisfaction. He has implemented effective monitoring and throttling mechanisms to ensure consistent and satisfactory customer experiences. His efforts have been directed towards addressing dynamic challenges in the support landscape, contributing to improved customer interactions.