Kristen Williams
About Kristen Williams
Kristen Williams is a Strategic Customer Success Manager at RingCentral, where she has worked since 2024. She has extensive experience in customer success and account management, having held various roles at companies such as Handshake, Glassdoor, and NBCUniversal Media.
Work at RingCentral
Kristen Williams has been serving as a Strategic Customer Success Manager at RingCentral since 2024. In this role, she focuses on enhancing customer relationships and ensuring successful adoption of RingCentral's communication solutions. Her experience in customer success enables her to effectively address client needs and drive satisfaction.
Previous Experience in Customer Success
Before joining RingCentral, Kristen Williams held various positions in customer success. She worked at Handshake as a Customer Success Manager for Strategic Accounts from 2021 to 2023. Prior to that, she was with Glassdoor, where she served as an Enterprise Customer Success Manager II in 2020 and as a Customer Success Manager for National Accounts from 2020 to 2021. Her roles involved managing client relationships and ensuring successful product implementation.
Background in Media and Strategy
Kristen Williams has a background in media and strategy, having worked at Spark Foundry in multiple roles. She served as a Media Supervisor from 2013 to 2015 and held positions as a Strategy and Digital Buying Associate from 2010 to 2012 and as a Video Investment Media Associate from 2012 to 2013. These roles contributed to her expertise in strategic planning and media management.
Education and Expertise
Kristen Williams earned a Bachelor of Arts degree in Communications from Denison University. Her educational background supports her professional expertise in customer success and strategic management, enabling her to effectively communicate and collaborate with clients and teams.
Career Progression
Kristen Williams has a diverse career progression spanning various roles and industries. She worked at NBCUniversal Media, LLC as a Digital Account Manager from 2017 to 2018 and at Quantum Health as Manager of Strategic Alignment and Co-Chief of Staff to the CEO from 2016 to 2017. Her varied experiences have equipped her with a broad skill set applicable to customer success and strategic management.