Kristine Estrella
About Kristine Estrella
Kristine Estrella is a Solutions Engineer at RingCentral, where she has worked since 2019. She has extensive experience in the CRM platform Salesforce and has held various roles in technical support, sales, and customer service across multiple companies.
Work at RingCentral
Kristine Estrella has been employed at RingCentral as a Solutions Engineer since 2019. In this role, she is responsible for providing technical solutions and support to clients, leveraging her expertise in communication and collaboration software. Prior to her current position, she served as a Technical Support Analyst at RingCentral from 2015 to 2016, where she focused on assisting customers with technical inquiries and issues.
Previous Experience in Salesforce
Before joining RingCentral, Kristine Estrella worked at Salesforce from 2017 to 2019. During her tenure, she held multiple roles, including Salesforce Sales Cloud Consultant and Salesforce Service Cloud Consultant. She also served as a Salesforce Certified Administrator, where she managed and optimized Salesforce environments. Her work involved providing technical customer support and implementing solutions to enhance sales and marketing processes.
Background in Customer Support and Management
Kristine Estrella has a diverse background in customer support and management. She worked as a Customer Service Representative at IBM from 2010 to 2011 and as a Technical Support agent at Sykes Enterprises in 2016. Additionally, she was a Manager at Chatime in 2014, where she oversaw operations and customer service in a retail environment. Her early career also included a role as an Account Executive at iConcept Global Advertising Inc. in 2015.
Education and Expertise
Kristine Estrella holds a Bachelor of Arts in Broadcast Journalism from Bulacan State University, which she completed from 2008 to 2013. Her educational background complements her professional experience, particularly in the areas of sales, marketing, and technical support within the CRM platform of Salesforce. She has developed a strong expertise in the computer software industry, focusing on customer relationship management.