Laura Pritt, Pmp, Itil
About Laura Pritt, Pmp, Itil
Laura Pritt is a Customer Success Manager at RingCentral, where she has worked since 2022. She has extensive experience in client relationship management and a strong background in information technology, with previous roles at companies such as Polycom, VMware, and LogRhythm.
Work at RingCentral
Laura Pritt has been serving as a Customer Success Manager at RingCentral since 2022. In this role, she focuses on ensuring customer satisfaction and managing client relationships. Based in Denver, Colorado, she leverages her extensive experience in customer success to enhance the user experience and drive product adoption.
Previous Experience in Customer Success
Before joining RingCentral, Laura Pritt held several positions in customer success and management. She worked at Polycom as an Elite Service Manager and Customer Success Manager from 2012 to 2018. Following that, she served as a Cloud Customer Success Manager at VMware from 2020 to 2022 and as a Customer Assurance Program Manager at LogRhythm from 2019 to 2020. Her roles have involved managing escalations and ensuring customer satisfaction across various technology platforms.
Education and Expertise
Laura Pritt earned a Bachelor of Arts (B.A.) in Psychology from the University of West Georgia, where she studied from 1997 to 2000. She holds certifications in Project Management Professional (PMP) and IT Infrastructure Library (ITIL). Her educational background and certifications complement her expertise in client relationship management and business processes.
Background in Information Technology
Laura Pritt has a strong background in information technology, with a demonstrated history of working in the computer software industry. Her experience includes roles that required a deep understanding of technology and customer service, which she has applied throughout her career to enhance client interactions and improve service delivery.
Career Progression
Laura Pritt's career spans various roles in customer service and management, starting from her position as a Residential Counselor at The United Methodist Children's Home in 2001. She has held multiple positions at BT, including Team Lead and Global Head of Service Readiness, and worked in various capacities at companies like AVI-SPL, LogRhythm, and VMware. This diverse experience has contributed to her comprehensive skill set in managing customer success.