Lilibeth Baroro
About Lilibeth Baroro
Lilibeth Baroro is a Network Cloud Support professional with extensive experience in the field, currently employed at RingCentral since 2015 and at Masergy since 2018. She has previously held positions at Infosys BPO and Accenture, contributing to her expertise in network and operational support.
Work at RingCentral
Lilibeth Baroro has been employed at RingCentral since 2015, serving as a Network Cloud Support professional. Over her nine years in this role, she has contributed to the company's cloud communication solutions, providing technical support and ensuring network reliability for clients. Her experience in this position reflects her expertise in managing cloud-based networks and addressing customer needs effectively.
Current Role at Masergy
Since 2018, Lilibeth Baroro has worked at Masergy as a NOC UCaaS Engineer. In this role, she focuses on network operations and support for Unified Communications as a Service (UCaaS). Her responsibilities include monitoring network performance, troubleshooting issues, and ensuring optimal service delivery to clients. This position has further enhanced her skills in network management and customer service.
Previous Experience at Infosys BPO
Lilibeth Baroro worked at Infosys BPO from 2012 to 2014 as a Process Specialist. During her two years in this role, she was involved in various processes aimed at improving operational efficiency. Her experience at Infosys BPO provided her with a solid foundation in process management and customer support.
Experience at Accenture
From 2010 to 2012, Lilibeth Baroro held the position of Operational Excellence Lead at Accenture in Cubao, Quezon City, Philippines. In this role, she focused on enhancing operational processes and driving efficiency within the organization. Her work contributed to the overall performance and effectiveness of the teams she managed.
Education at Jose Rizal University
Lilibeth Baroro earned her bachelor's degree from Jose Rizal University, where she studied from 2002 to 2007. This five-year academic program provided her with the foundational knowledge and skills necessary for her professional career in network support and operational excellence.