Lucas S.
About Lucas S.
Lucas S. is a Customer Training Manager at RingCentral, where he has held various roles since 2016, including Senior Training Specialist and Training Specialist. He has a background in technical support and project management, and he holds a Bachelor of Engineering from the University of Colorado Denver.
Work at RingCentral
Lucas S. has been with RingCentral since 2016, holding various roles that demonstrate his expertise in customer training and technical support. He started as an Enterprise Technical Support Engineer, where he worked for two years before transitioning to a Training Specialist role in 2018. After one year, he advanced to Senior Training Specialist in 2019. In 2021, he took on the position of Customer Training Manager, where he has been responsible for overseeing customer training initiatives for the past three years in the Greater Denver Area.
Education and Expertise
Lucas S. earned a Bachelor of Engineering (B.E.) from the University of Colorado Denver, where he studied from 2005 to 2011. His educational background supports his professional roles, particularly in technical writing and project management. He possesses real-world experience in various domains, including manufacturing and analytical derivations. Additionally, he is self-taught in coding, enabling him to create interactive and professional websites.
Background
Before joining RingCentral, Lucas S. worked at Apple as a Mac Genius Technical Support Agent for eight years, from 2008 to 2016. This role provided him with a solid foundation in technical support and customer service. His experience at Apple contributed to his skills in troubleshooting and customer interaction, which he has applied throughout his career at RingCentral.
Achievements
Lucas S. has demonstrated a commitment to education and knowledge sharing throughout his career. He prioritizes learning and teaching in every interaction, reflecting his dedication to professional development. His diverse skill set includes project management and business presentation, which he applies in his current role as Customer Training Manager at RingCentral.