Ma Ambanta
About Ma Ambanta
Ma Ambanta is a technical writer with extensive experience in the field, currently employed at RingCentral since 2018. Previously, she held various roles at Convergys, including team lead training, subject matter expert, and quality evaluator, contributing to her expertise in technical writing.
Work at RingCentral
Ma Ambanta has been employed at RingCentral as a Technical Writer since 2018. In this role, she is responsible for creating and maintaining technical documentation that supports the company's products and services. Her work involves collaborating with various teams to ensure that information is accurate and accessible to users. RingCentral is known for its cloud-based communication solutions, and Ma's contributions help enhance user experience and product understanding.
Previous Experience at Convergys
Prior to her current role, Ma Ambanta worked at Convergys for over a decade, holding various positions. She began as a Technical Support Specialist in 2006, then progressed to Technical Support Tier 2. From 2009 to 2016, she served as a Subject Matter Expert, where she provided guidance and expertise in her field. Additionally, she worked as a Quality Evaluator for 12 years, ensuring service quality and adherence to standards. She also took on the role of Team Lead Training for one year in 2008-2009.
Education and Expertise
Ma Ambanta holds a Bachelor of Science degree from the University of Santo Tomas. Her educational background has provided her with a solid foundation in technical writing and communication. This expertise is reflected in her ability to produce clear and concise documentation that meets the needs of both technical and non-technical audiences.
Background
Ma Ambanta has extensive experience in the customer service and technical support sectors. Her career began in 2006 at Convergys in Makati, Manila, Philippines, where she developed her skills in technical support and quality assurance. Over the years, she transitioned into roles that required more specialized knowledge, ultimately leading to her current position as a Technical Writer at RingCentral.