Malcolm Robinson
About Malcolm Robinson
Malcolm Robinson is a Professional Services Contact Center Engineer currently employed at RingCentral in Germany. He has extensive experience in engineering roles across various companies, including COMNET, Dimension Data, NTT, and BREKOM, spanning over two decades.
Work at RingCentral
Malcolm Robinson has been employed at RingCentral as a Professional Services Contact Center Engineer since 2022. In this role, he focuses on providing technical expertise and support for contact center solutions. His responsibilities include designing, implementing, and optimizing contact center systems to meet client needs. Robinson's experience in the industry contributes to his effectiveness in this position.
Previous Employment at COMNET
Robinson worked at COMNET Communikationssysteme & Netzwerkservice GmbH for a total of 15 years. He served as a Systemspezialist from 1999 to 2014, where he gained extensive experience in systems management. Later, he held the position of Senior Systems Engineer for five months in 2016 to 2017. His tenure at COMNET provided him with a solid foundation in technical systems and engineering.
Experience at Dimension Data
From 2017 to 2019, Robinson was employed at Dimension Data as a Design Engineer UC. In this role, he worked in the Hannover Area, Germany, focusing on unified communications design. His contributions involved developing and implementing communication solutions tailored to client specifications, enhancing operational efficiency.
Career at NTT
Robinson worked at NTT as a Design Engineer UC from 2017 to 2022. His role involved designing unified communication solutions across Europe. During this five-year period, he developed expertise in integrating communication technologies to support business operations and improve client engagement.
Role at BREKOM GmbH
At BREKOM GmbH, Robinson served as a Pre-Sales Consultant from 2014 to 2016. In this position, he was responsible for engaging with potential clients to understand their needs and present suitable solutions. His work involved collaborating with sales teams to align technical offerings with customer requirements.