Mallory Garcia
About Mallory Garcia
Mallory Garcia is a Customer Success Manager at RingCentral, with extensive experience in customer success roles across various companies, including 8x8 and Verizon Wireless. She specializes in developing adoption strategies and managing customer relationships to enhance satisfaction and drive account growth.
Current Role at RingCentral
Mallory Garcia serves as a Customer Success Manager at RingCentral, a position she has held since 2021. In this role, she focuses on managing adoption campaigns and ensuring customers achieve maximum return on investment through the use of RingCentral's product technology stack. She plays a critical role in mitigating churn risk and protecting monthly recurring revenue growth. Her responsibilities include collaborating with various departments such as support, professional services, sales, and marketing to enhance customer satisfaction and drive account growth.
Previous Experience at 8x8
Before joining RingCentral, Mallory Garcia worked at 8x8 as a Senior Customer Success Manager from 2019 to 2021. During her tenure, she developed and executed strategies to improve customer adoption and engagement. Her experience at 8x8 contributed to her expertise in customer success management and provided her with valuable insights into customer needs and expectations.
Career at Verizon Wireless
Mallory Garcia has extensive experience with Verizon Wireless, where she held multiple roles over a five-year period from 2011 to 2016. She started as a Customer Service Representative and progressed to positions such as Customer Service Supervisor and Lead Supervisor. Additionally, she served as the New Employee Experience Supervisor, where she contributed to onboarding and training new staff. This diverse experience equipped her with strong leadership and customer service skills.
Background in Hospitality
Prior to her career in customer success, Mallory Garcia worked in the hospitality industry at Ruby Tuesday from 2006 to 2009. In her roles as Shift Leader, Bartender, and Server, she developed strong interpersonal skills and the ability to manage customer interactions effectively. This background laid a foundation for her future roles in customer service and success management.
Education and Expertise
Mallory Garcia studied at Monroe Community College, where she earned an Associate of Science degree in Criminal Justice/Police Science from 2005 to 2007. Her education, combined with her professional experience, has equipped her with a solid understanding of customer relationship management and project management initiatives, further enhancing her ability to drive customer success in her current role.