Manuel Vincent Kahapay
About Manuel Vincent Kahapay
Manuel Vincent Kahapay is a Senior Sales Manager specializing in Customer Experience and Retention at RingCentral in the Philippines. He has over a decade of experience in customer service and sales roles, having previously worked at HSBC and JPMorgan Chase Bank.
Current Role at RingCentral
Manuel Vincent Kahapay serves as the Senior Sales Manager for Customer Experience and Retention at RingCentral. He has held this position since 2020, contributing to the company's focus on enhancing customer satisfaction and loyalty in the Philippines. His role involves overseeing sales strategies and initiatives aimed at improving customer engagement and retention.
Previous Experience at RingCentral
Prior to his current role, Kahapay worked at RingCentral for a total of nine years. He served as a Customer Experience and Retention Specialist from 2011 to 2018, followed by a position as Sales Manager in the same department from 2018 to 2020. His extensive experience at RingCentral has equipped him with in-depth knowledge of customer service and retention strategies.
Experience at HSBC and JPMorgan Chase
Before joining RingCentral, Kahapay worked as a Customer Service Specialist at HSBC from 2007 to 2009. He then transitioned to JPMorgan Chase Bank, N.A. as a Home Equity Specialist from 2009 to 2010. These roles provided him with foundational skills in customer service and financial services.
Education and Academic Background
Kahapay earned a Bachelor of Science degree in Computer Science from San Sebastian College - Recoletos de Manila. He attended the institution from 2000 to 2004. This educational background supports his analytical skills and understanding of technology in customer service.