Marc Angel
About Marc Angel
Marc Angel is a Contact Center Implementation Manager at RingCentral, with over 20 years of experience in the Contact Center industry. He has held various roles at Avaya and NICE Systems, contributing to his expertise in Training, Consulting, Project Management, and Customer Management.
Work at RingCentral
Marc Angel has been employed at RingCentral since 2019 as a Contact Center Implementation Manager. In this role, he is responsible for delivering Interactions Analytics and Quality Management Workforce Enablement implementations for contact center customers. His work focuses on enhancing the operational efficiency and effectiveness of contact center solutions, contributing to improved customer experiences.
Previous Experience at Avaya
Marc Angel held multiple positions at Avaya from 1996 to 2002. He served as a Sr. Call Center Consultant from 1996 to 1998, followed by roles as Technical Manager from 1998 to 2000 and Operations Manager from 2000 to 2002. His tenure at Avaya provided him with a strong foundation in contact center operations and management.
Experience at NICE Systems
At NICE Systems, Marc Angel worked for a total of 16 years from 2002 to 2018. He began as a Sr. Systems Integrator from 2002 to 2008 and then transitioned to a Business Applications Specialist role from 2008 to 2018. His experience at NICE Systems focused on system integration and business applications within the contact center industry.
Career Background
Marc Angel began his career as a Contact Center Agent, which provided him with firsthand experience in customer interactions. He advanced to roles such as Trainer and Telecommunications Administrator, building a diverse skill set in training, consulting, project management, and customer management. He has accumulated over 20 years of experience in the contact center, call recording, and workforce enablement industries.
Professional Expertise
Marc Angel possesses extensive expertise in training, consulting, project management, and customer management. His background spans over two decades in the contact center industry, where he has developed a deep understanding of workforce enablement and quality management. His skills are particularly focused on delivering effective solutions that enhance customer interactions and operational performance.