Marcie Hill 🌟
About Marcie Hill 🌟
Marcie Hill serves as the Manager of Customer Success at RingCentral, where she has worked since 2019. With extensive experience in customer advocacy and sales across various roles at AT&T and Windstream Enterprise, she excels in building customer relationships and managing projects.
Work at RingCentral
Marcie Hill has been serving as the Manager of Customer Success at RingCentral since 2019. In this role, she plays a crucial part in project management, overseeing both internal and external initiatives. Hill focuses on maintaining and growing monthly recurring revenue for RingCentral's most valued customers. She acts as a trusted partner, developing strong customer relationships and ensuring customer satisfaction. Additionally, she addresses technical demands and serves as a sales liaison to support premium customers.
Previous Experience in Customer Advocacy
Before joining RingCentral, Marcie Hill worked at Windstream Enterprise as a Senior Customer Advocate from 2017 to 2019. In this position, she was responsible for advocating for customer needs and ensuring a high level of service. Prior to Windstream, she held various roles at AT&T, including Global Account Executive, Senior Sales Executive 2, and Client Solutions Executive 2 - Healthcare, accumulating extensive experience in customer relations and sales over a span of more than a decade.
Education and Expertise
Marcie Hill studied at Almeda University, where she earned a Bachelor of Science degree in Marketing. She also attended Arizona State University, focusing on Liberal Arts from 2014 to 2017. Her educational background supports her expertise in breaking down barriers created by traditional on-premise PBX hardware through cloud-based communication solutions. This knowledge enhances her ability to address customer needs effectively in her current role.
Background in Sales and Account Management
Marcie Hill has a strong background in sales and account management, primarily gained during her tenure at AT&T. She held multiple positions, including Strategic Sales Executive and Sales Executive – IRU & BYOD, contributing to her comprehensive understanding of customer needs and sales strategies. Her experience spans various roles, allowing her to develop a diverse skill set in managing customer accounts and driving sales performance.