Mark Eady
About Mark Eady
Mark Eady is a Technical Account Manager currently employed at RingCentral in London. He has over three decades of experience in project management and technical roles across various companies, including RBS, Sabio, and AT&T.
Work at RingCentral
Mark Eady has been employed at RingCentral since 2022, currently serving as a Technical Account Manager in London. Prior to this role, he worked as a Project Manager at RingCentral from 2019 to 2022. His experience at RingCentral includes managing technical accounts and ensuring customer satisfaction through effective project management.
Previous Experience in Project Management
Before joining RingCentral, Mark Eady held various project management roles across multiple organizations. He worked at Sabio as a Project Manager for one year from 2018 to 2019. His tenure at RBS included multiple roles as a Senior Technical Project Manager from 2013 to 2018, where he contributed to significant projects, including the implementation of GDPR and PCI DSS regulations.
Technical Expertise and Specializations
Mark Eady specializes in IPT design principles for Avaya and Cisco systems. He has expertise in the conversion of Aspect to Avaya systems. His technical skills also encompass Verint/Avaya Voice recording V11 and Symon Wall boards, showcasing his strong background in voice recording technologies.
Background in Telecommunications
Mark Eady's career in telecommunications began in 1987 at Datapoint, where he worked as a Senior Engineer for nine years. He has held various roles in pre-sales at AT&T and Corporate Communications, contributing to his extensive experience in negotiating with suppliers and customers, particularly in writing Statements of Work (SOWs).
Leadership in Infrastructure Projects
Mark Eady has demonstrated leadership in infrastructure projects, notably at RBS/NatWest. He led the infrastructure project for the new talking ATM and ATM transformation program, managing a team of 15. His role involved interfacing with engineers to ensure successful project delivery.