Mary Edelquinn Alcala
About Mary Edelquinn Alcala
Mary Edelquinn Alcala is an Account Manager at RingCentral, where she has worked since 2020. She has a background in graphic design and customer support, with previous roles at Giovanni Photography and Intuit, and holds a Bachelor's degree in Information Technology.
Work at RingCentral
Mary Edelquinn Alcala has been serving as an Account Manager at RingCentral since 2020. In this role, she focuses on managing client accounts and enhancing customer satisfaction. Her responsibilities include collaborating with various internal departments to ensure that client needs are met effectively. She has accumulated four years of experience in this position, contributing to the company's objectives in the National Capital Region of the Philippines.
Previous Experience in Customer Support
Prior to her current role, Alcala worked at Intuit from 2016 to 2020, where she held multiple positions including QuickBooks Online Support Associate, QuickBooks Desktop Support Associate, and Intuit QuickBooks Accountants Support Associate. Over these four years, she developed expertise in customer support, focusing on resolving client issues and improving user experience with QuickBooks products. Her work involved direct interaction with clients, enhancing her skills in handling complaints and ensuring customer satisfaction.
Background in Graphic Design
Before her tenure at Intuit, Alcala worked as a Graphic Designer at Giovanni Photography from 2013 to 2016 in Dubai, United Arab Emirates. During this three-year period, she honed her design skills and gained experience in visual communication. This role contributed to her overall professional development and provided a foundation for her subsequent positions in customer support and account management.
Education and Expertise
Alcala holds a Bachelor's degree in Information Technology from Pamantasan ng Lungsod ng Pasig, where she studied from 2008 to 2012. Her educational background has equipped her with technical skills and knowledge that support her work in customer experience improvement through data collection and analysis. This expertise is integral to her current role at RingCentral, where she applies her skills to enhance client interactions.
Skills in Client Management
Mary Edelquinn Alcala possesses strong skills in managing client relationships and addressing complaints effectively. Her experience across various roles has enabled her to develop a comprehensive understanding of customer needs and expectations. She utilizes this knowledge to foster positive client interactions and ensure high levels of satisfaction in her current position as an Account Manager.