Matt Lerner
About Matt Lerner
Matt Lerner is a Professional Services Engineer 3 at RingCentral, where he has worked since 2018. He specializes in designing call flows and routing for contact center environments and has extensive experience in integrating CRM systems with ACD/IVR systems.
Work at RingCentral
Matt Lerner has been employed at RingCentral as a Professional Services Engineer 3 since 2018. In this role, he specializes in designing call flows and routing for email and chat within contact center environments. He has contributed to implementing customer solutions across various industries, including banking, healthcare, and education. His responsibilities also include collaborating with third-party vendors to integrate complex systems, such as self-service credit card payment IVRs. Additionally, he plays a key role in training new hires and global teams, enhancing the overall operational effectiveness of the organization.
Previous Experience
Before joining RingCentral, Matt Lerner worked at inContact as a Technical Support Engineer II from 2016 to 2018 in the Greater Salt Lake City Area. Prior to that, he served as an Installation Support Engineer at IAT for one year, from 2015 to 2016, also in the Greater Salt Lake City Area. His previous roles provided him with valuable experience in technical support and installation processes, which he applies in his current position.
Education and Expertise
Matt Lerner completed his education at Minooka Community High School, where he studied from 1994 to 1998. His expertise lies in designing call flows and routing for contact centers, as well as integrating CRM systems with ACD/IVR systems, including MS Dynamics, NetSuite, Salesforce, and ZenDesk. His technical knowledge and hands-on experience allow him to implement effective solutions tailored to the needs of diverse industries.
Industry Specialization
Matt Lerner specializes in implementing customer solutions in various sectors, including banking, healthcare, non-profit, outdoor sporting goods, hospital systems, alternative energy sources, and education. His ability to adapt solutions to different industry requirements demonstrates his versatility and understanding of unique operational challenges. He focuses on enhancing customer interaction through effective call flow design and system integration.