Matthew Hunt
About Matthew Hunt
Matthew Hunt serves as the Manager Advanced Support Technical Lead at RingCentral, where he has worked since 2013. He drives technical initiatives for enterprise systems and acts as a subject matter expert in various areas, while also mentoring junior team members.
Work at RingCentral
Matthew Hunt has been with RingCentral since 2013, serving as the Manager Advanced Support Technical Lead for 11 years. In this role, he drives technical initiatives for large enterprise systems, ensuring alignment with long-term business strategies. He provides escalation assistance on the CCaaS platform and collaborates with various partners to enhance service delivery. Additionally, he acts as a subject matter expert for Single Sign-On (SSO) and User Provisioning Integrations, contributing to the overall efficiency of the company's technical support operations.
Previous Experience in the US Navy
Before joining RingCentral, Matthew Hunt served in the US Navy as an Interior Communications Electrician E-5 from 1995 to 1999. His military experience provided him with a strong technical foundation and skills in communications systems, which he has leveraged in his subsequent roles in the technology sector.
Technical Expertise and Responsibilities
Matthew Hunt utilizes various tools and platforms to enhance operational efficiency. He employs Workday for employee management and Salesforce CRM for tracking customer-reported issues and team performance reporting. As a senior support engineer on the UCaaS platform, he mentors junior team members, sharing his educational expertise to foster their development. He also uses JIRA for reporting and tracking issues with product and service engineering teams.
Customer Satisfaction and Performance Metrics
Matthew Hunt consistently achieves high Customer Satisfaction (CSAT) and Net Promoter Score (NPS) results, reflecting his commitment to superior customer service. His proven track record in maintaining high performance metrics demonstrates his effectiveness in managing support teams and addressing customer needs efficiently.