Maziyar Zarrabian
About Maziyar Zarrabian
Maziyar Zarrabian is a Senior IT Project Manager at RingCentral, where he has worked since 2020. He has a strong background in IT service management, having previously held roles at Cisco Systems, where he implemented ITIL-based metrics and applied Six Sigma methodologies to improve service efficiency.
Work at RingCentral
Maziyar Zarrabian has been serving as a Senior IT Project Manager at RingCentral since 2020. In this role, he focuses on managing IT projects and ensuring the effective implementation of IT strategies within the organization. His responsibilities include overseeing project timelines, coordinating with various teams, and ensuring that IT services meet organizational standards.
Previous Experience at Cisco Systems
Prior to his current role, Zarrabian worked at Cisco Systems for a total of 13 years. He began as an IT Analyst from 2007 to 2009, where he gained foundational experience in IT operations. He then advanced to the position of IT Service Lead / Project Manager from 2009 to 2020, where he managed projects and led teams in San Jose, CA.
Education and Expertise
Maziyar Zarrabian holds a Bachelor of Science in Industrial Engineering from Tehran Polytechnic. He furthered his education by obtaining a Master of Science in Industrial and Systems Engineering from San Jose State University, where he studied from 2006 to 2008. His academic background supports his expertise in project management and IT service delivery.
Achievements in IT Service Management
During his tenure at Cisco, Zarrabian implemented ITIL-based Key Performance Indicators and Metrics to improve IT service health. He also applied Six Sigma and DMAIC methodologies, which resulted in a 50% reduction in incidents from 2007 to 2010. His work emphasizes cross-functional collaboration and the adoption of best practices for Root Cause Analysis and Long Term Fixes.