Megha Dhir
About Megha Dhir
Megha Dhir is a Project Manager at RingCentral, specializing in technology investments and infrastructure upgrades. With extensive experience in client services and business process automation, she has held various managerial roles across multiple companies since 2000.
Work at RingCentral
Megha Dhir has been employed at RingCentral as a Project Manager since 2021. In this role, she is responsible for overseeing various projects and ensuring their successful execution. Her position is based in Sydney, New South Wales, Australia. Dhir focuses on driving change and performance excellence within the organization, leveraging her expertise in technology investments and infrastructure upgrades.
Previous Experience in Technology and Business Insights
Prior to her current role, Megha Dhir worked at John Keells BPO Solutions from 2013 to 2016 as Senior Manager - Technology and Business Insights. During her tenure, she was involved in assessing technology investments and infrastructure upgrades. Dhir also held various positions at Teleperformance, including Manager - Client Services and Project Manager - Strategic Initiatives, contributing to her extensive experience in the field.
Experience at ipSCAPE
Megha Dhir worked at ipSCAPE from 2016 to 2021, where she held several roles, including Implementation Specialist and Channel Manager - South East Asia. Her responsibilities included managing international channels and technology partnerships. Dhir's time at ipSCAPE enhanced her skills in designing and automating processes for long-term effectiveness.
Education and Expertise
Megha Dhir studied at Sikkim Manipal University of Health, Medical and Technological Sciences from 2004 to 2008. She possesses expertise in improving business efficiencies through technology enablers and acts as a trusted advisor on strategic opportunities and investments. Her educational background and professional experience contribute to her strong focus on driving change within organizations.
Background in Customer Service and Operations
Megha Dhir began her career in the hospitality industry as a Guest Service Representative at Taj Mahal Hotel from 2000 to 2002. She transitioned to the BPO sector, working at Teleperformance in various roles, including Manager - Business Development and Contact Center Operations Manager. This background provided her with a solid foundation in customer service and operational management.