Mel Soliano
About Mel Soliano
Mel Soliano is a Technical Support Specialist at RingCentral, with five years of experience in number porting and managing paging devices. He has a diverse background in IT support roles across various companies and countries, specializing in Unified Communication as a Service (UCaaS) implementation and SIP VOIP desk phone configuration.
Work at RingCentral
Mel Soliano has been employed at RingCentral as a Technical Support Specialist since 2019. In this role, he is based in Belmont, California, and has accumulated five years of experience in providing technical support. His responsibilities include managing number porting, handling paging devices, and supporting Unified Communication as a Service (UCaaS) implementations. He is proficient in configuring and provisioning SIP VOIP desk phones from various brands and utilizes the RingCentral Desktop and Mobile App for effective communication and collaboration.
Previous Employment Experience
Before joining RingCentral, Mel Soliano held several positions in the IT and customer service sectors. He worked as an IT Project Manager at Citi from 2014 to 2016 in New York, New York. Prior to that, he served as an IT Service Desk Analyst at Wipro Technologies in Bangalore, India, from 2016 to 2017, and at Atos in Bezons, France, from 2010 to 2011. He also gained experience as a Customer Service Representative at IBM from 2011 to 2013 in New York. His early career included a role as a Technical Support Analyst at Aloricadr from 2008 to 2010 in the Dominican Republic.
Technical Skills and Expertise
Mel Soliano possesses a diverse skill set in technical support and IT services. He specializes in managing multi-level IVR systems and call handling processes. His expertise extends to handling cloud-based fax services and business SMS solutions. He is knowledgeable in setting up and managing digital lines, call queues, and ring groups. Additionally, he is skilled in using the Salesforce Ticketing System to manage technical support queries and is experienced in automatic and on-demand call recordings for business communications.
Education and Professional Development
The educational background of Mel Soliano is not detailed in the provided information. However, his extensive experience across various roles in technical support and IT project management indicates a strong foundation in the field. His professional development is reflected in his ability to adapt to different technologies and environments, as evidenced by his work in multiple countries and diverse roles within the IT sector.