Melody Plazo
About Melody Plazo
Melody Plazo is a Sales Account Executive at RingCentral, where she has worked since 2019. She has extensive experience in sales and customer service, having held various roles at T-Mobile and AT&T prior to her current position.
Current Role at RingCentral
Melody Plazo currently serves as a Sales Account Executive at RingCentral, a position she has held since 2019. In this role, she develops sales strategies and sets quotas to drive revenue growth. She also maintains a database of contact information to enhance communication processes. Additionally, she compiles and analyzes data to identify trends, which informs her sales approach and customer interactions.
Previous Experience at T-Mobile
Melody Plazo worked at T-Mobile as a Sales and Service Specialist from 2012 to 2013 for a duration of 11 months. During her time there, she handled customer complaints and negotiations aimed at improving customer satisfaction. Prior to this role, she was employed as a Customer Support Specialist at T-Mobile from 2011 to 2012 for 6 months.
Experience at AT&T
At AT&T, Melody Plazo held multiple positions. She worked as a Sales and Service Specialist from 2013 to 2016 for 3 years, where she gained experience in customer service and sales. Following this, she served as a Subject Matter Expert from 2016 to 2019 for 3 years, further developing her expertise in sales and customer relations.
Education and Expertise
Melody Plazo studied at the Lyceum of the Philippines - General Trias, Cavite, where she focused on Tourism and Travel Services Management. She completed her studies in this field from 2008 to 2010, achieving a degree in Tourism and Travel Services Management. This educational background contributes to her understanding of customer service and sales strategies.
Sales Development Role
Before her current position, Melody Plazo worked as a Sales Development Representative at RingCentral for 3 months in 2019. In this role, she gained foundational experience in sales processes and customer engagement, which has informed her subsequent work as a Sales Account Executive.