Merriam Sebua
About Merriam Sebua
Merriam Sebua is an Account Manager at RingCentral, where she has worked since 2012. She specializes in enhancing customer account longevity and managing revenue streams for small to medium-sized businesses.
Work at RingCentral
Merriam Sebua has been employed at RingCentral since 2012, holding the position of Account Manager for 12 years. In her role as Channel Signature Account Manager IV, she focuses on enhancing customer account lifespan by implementing strategic customer touchpoints. She acts as a liaison between customers and internal teams, facilitating effective communication and service delivery. Her responsibilities include updating customer profiles to reflect business updates and account growth, ensuring that solutions are tailored to meet customer needs and objectives.
Previous Experience
Prior to her tenure at RingCentral, Merriam Sebua worked at Virgin Media as a Sales Associate from 2009 to 2012 in the United Kingdom. In this role, she gained experience in customer engagement and sales strategies. Before that, she served as a Sales Coordinator at Flash Media Advertisement L.L.C from 2007 to 2009 in the National Capital Region of the Philippines. Her background in sales roles has contributed to her expertise in managing and increasing revenue streams for small to medium-sized businesses.
Education and Expertise
Merriam Sebua studied at Rizal Technological University, where she developed foundational knowledge that supports her career in account management and sales. Her expertise includes managing customer accounts, executing upselling and cross-selling activities, and monitoring account usage to drive product and feature adoption among customers. This educational background, combined with her professional experience, equips her with the skills necessary to effectively support her clients.
Customer Relationship Management
In her current role, Merriam Sebua plays a key role in ensuring the successful delivery of solutions tailored to customer needs. She focuses on improving customer relationships by executing strategic touchpoints that enhance account longevity. Her ability to monitor account usage and drive product adoption is essential in fostering strong customer relationships and achieving business objectives.