Mike Janus Lopez
About Mike Janus Lopez
Mike Janus Lopez is a Product Trainer at RingCentral, where he has worked since 2021. He has a background in technical support and content strategy, having previously held positions at GetWhiteHats and Convergys.
Work at RingCentral
Mike Janus Lopez has been employed at RingCentral since 2017. He initially served as a Technical Support Specialist for seven years, where he provided assistance and solutions to customer inquiries. In 2021, he transitioned to the role of Product Trainer, a position he has held for three years. In this role, he is responsible for training new employees and ensuring they understand the company's products and services.
Previous Experience
Before joining RingCentral, Mike worked at GetWhiteHats as a Content Strategist from 2015 to 2016 for six months. His role involved developing content strategies to enhance the company's online presence. He also worked at Convergys as a Technical Support Associate from 2016 to 2017 for one year, where he provided technical assistance to customers at the SM North EDSA Annex.
Education and Expertise
Mike Janus Lopez earned his Bachelor’s Degree in Information Technology from STI College - Muñoz EDSA, completing his studies from 2011 to 2016 over five years. His educational background provides him with a solid foundation in technology, which supports his roles in technical support and product training.
Career Timeline
Mike's career began with his studies at STI College - Muñoz EDSA, where he focused on Information Technology. After completing his degree in 2016, he worked at Convergys for a year before moving to GetWhiteHats as a Content Strategist. He joined RingCentral in 2017 and has progressed from a Technical Support Specialist to a Product Trainer by 2021.