Mike Lane
About Mike Lane
Mike Lane is a CX Contact Center Solutions Engineer at RingCentral, where he has worked since 2021. With extensive experience in contact center applications and technologies, he previously held various roles at CDW and ISI Telemanagement Solutions.
Work at RingCentral
Mike Lane has been employed at RingCentral since 2021, serving as a CX - Contact Center Solutions Engineer. In this role, he develops and maintains an expert understanding of RingCentral's Contact Center applications and products. He provides consultative support as a Subject Matter Expert (SME) for contact center products and technologies, assisting other Sales Engineers. Additionally, he represents RingCentral at various conferences, industry events, and sales events as requested by management.
Previous Experience at CDW
Prior to his current role, Mike Lane worked at CDW in several capacities. He served as a Small Business Collaboration Specialist from 2017 to 2019, focusing on collaboration solutions for small businesses. Before that, he held the position of Unified Communications Inside Solutions Architect from 2012 to 2019, where he contributed to unified communications strategies. Earlier in his career at CDW, he worked as a Cisco Wireless Vendor Specialist from 2006 to 2012 and as a 3com Vendor Specialist from 2006 to 2008.
Experience at ISI Telemanagement Solutions
Mike Lane worked at ISI Telemanagement Solutions, LLC as a Sales Engineer from 2019 to 2020. In this position, he was involved in sales engineering activities, contributing to the technical aspects of sales processes and solutions.
Education and Expertise
Mike Lane studied at the University of Wisconsin-Milwaukee, where he earned a Bachelor of Arts degree in Fine Arts from 2000 to 2005. His educational background complements his extensive experience in the technology and telecommunications sectors, particularly in contact center solutions and unified communications.
Technical Support and Consultative Role
In his current role and previous positions, Mike Lane provides direct support for the technical fulfillment of Requests for Information (RFI), Requests for Quotation (RFQ), and Requests for Proposal (RFP). His expertise in contact center products and technologies allows him to effectively support sales initiatives and technical inquiries.