Miko Vivares
About Miko Vivares
Miko Vivares serves as the Manager of Customer Experience and Retention at RingCentral, where he has worked since 2019. He has over seven years of experience in customer loyalty and previously held the position of Operations Supervisor at Sitel.
Work at RingCentral
Miko Vivares has been employed at RingCentral since 2017. Initially serving as a Customer Loyalty Specialist, he transitioned to the role of Manager - Customer Experience and Retention in 2019. In these positions, he has focused on enhancing customer satisfaction and loyalty, contributing to the company's overall customer retention strategies. His experience at RingCentral spans a total of seven years, during which he has developed expertise in customer experience management.
Previous Experience at Sitel
Before joining RingCentral, Miko Vivares worked at Sitel from 2014 to 2017. In his role as Operations Supervisor, he was responsible for overseeing daily operations and ensuring service quality. His tenure at Sitel lasted three years and provided him with foundational experience in customer service and operational management.
Career Progression
Miko Vivares has demonstrated a clear career progression in customer service roles. Starting as a Customer Loyalty Specialist at RingCentral, he advanced to a managerial position within two years. His prior experience at Sitel as an Operations Supervisor contributed to his skill set, preparing him for leadership roles in customer experience and retention.
Location and Work Environment
Miko Vivares is based in Manila, where he has worked for both RingCentral and Sitel. The Manila location is known for its vibrant business process outsourcing industry, providing a dynamic work environment that supports customer service and operational roles.