Nic Laws
About Nic Laws
Nic Laws is a Contact Center Experience Solutions Engineer at RingCentral, where he has worked since 2021. He has a background in sales and management, transitioning into information technology, and holds a degree in Kinesiology from the University of North Carolina at Greensboro.
Work at RingCentral
Nic Laws currently serves as a Contact Center Experience Solutions Engineer at RingCentral, a position held since 2021. In this role, Nic utilizes a strong understanding of telecommunications to enhance customer experiences and support technical solutions. Prior to this position, Nic worked at RingCentral as an Associate Solutions Engineer for nine months in 2021. This progression within the company reflects a commitment to leveraging technical skills and interpersonal abilities to foster connections with colleagues and customers.
Previous Experience in IT Support
Before joining RingCentral, Nic Laws worked as an IT Support Specialist at Cross Company from 2019 to 2021. This two-year tenure involved providing technical support and solutions, contributing to the overall efficiency of IT operations. Nic's experience in this role laid a foundation for a successful transition into a more specialized engineering position within the telecommunications sector.
Educational Background
Nic Laws studied at the University of North Carolina at Greensboro, earning a degree in Kinesiology from 2008 to 2012. Following this, Nic pursued further education at Guilford Tech Community College from 2017 to 2019, focusing on information technology. This educational journey demonstrates a proactive approach to career development and a commitment to acquiring the necessary skills for success in the IT field.
Career Transition to Information Technology
Nic Laws transitioned from a career in sales and management to information technology, showcasing adaptability and a commitment to personal growth. Prior roles included serving as an Assistant Manager at The UPS Store from 2007 to 2013 and as a Sales Associate at UniFirst Corporation from 2015 to 2017. This diverse background in customer service and management has contributed to Nic's strong interpersonal skills, which are essential in technical roles.